Terms of Use

This Terms and Conditions page sets out the rules that govern your use of Winora’s online platform. It explains the relationship between you and us, your responsibilities when using the service, and the basic operational rules that apply to accounts, payments, promotions, disputes and updates. By registering or accessing your account you agree to follow these terms and any additional rules we publish on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your password secure and do not share login details. Notify us immediately if you suspect unauthorised use of your account. We may suspend or close accounts where we believe credentials have been compromised or terms have been breached.

Eligibility requirements

To open an account you must meet the eligibility criteria we set out during registration. We do not publish specific age or jurisdictional restrictions on this page; eligibility will be confirmed during account creation. We may request documentation to verify identity, age or place of residence before you can use certain services or complete withdrawals.

Acceptable platform use

You agree to use Winora in a lawful and honest manner. Prohibited behaviour includes attempting to manipulate games, using automated betting tools, creating multiple accounts to circumvent limits, engaging in fraud, or otherwise abusing promotions. We reserve the right to investigate suspicious activity and to limit, suspend or close accounts where unacceptable use is detected.

General bonus and promotion rules

Promotions and bonuses are offered subject to specific terms that accompany each offer. Unless stated otherwise, bonuses may carry conditions such as playthrough requirements, capped winnings and game restrictions. We will publish any applicable promotional rules together with the offer. Abuse of promotions or attempts to claim rewards in breach of the rules may result in forfeiture of bonus funds and account action.

Deposits and withdrawals

Payment methods, minimum deposit levels and withdrawal procedures are provided in the cashier area of the site. We may require identity verification, source of funds information or additional documentation before processing withdrawals. Transactions are subject to our internal checks and any applicable third-party terms; processing times and limits will vary by payment method. We do not guarantee processing times for external payment providers.

Dispute resolution

If you have a question or dispute, contact our support team first so we can try to resolve the matter informally. If an issue remains unresolved we will provide information about our internal escalation process. We may retain records of account activity and communications to assist with investigations. Nothing in these terms limits any legal rights you may have under applicable consumer protection laws.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the platform or by email where possible. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not accept the revised terms, you should stop using the platform and close your account in accordance with the account closure process.