Contact Us
Support is here to help with questions, account-related issues, technical concerns, or general feedback. If you need assistance with deposits, withdrawals, payment methods, or bonus balance queries, our team will respond promptly. You can reach customer support by email or phone, or open a ticket for account verification and troubleshooting. We aim to keep responses clear and practical so you can get back to playing and live betting quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] — For account, deposits, withdrawals. Email replies typically within 24-48 hours. Account verification may take up to 5 business days. |
| General enquiries | [email protected] — General enquiries, policy and site questions. Moderate reply times. Include account ID when you contact us. |
| Affiliate enquiries | [email protected] — Partnership and affiliate programme enquiries. Response within 72 hours. Include programme details and traffic sources. |
| Phone | +1 604 231 7894 — Phone support for urgent account and payment queries. Mon-Fri, 09:00-18:00 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require documents or explanations. Please include a clear subject line, your account ID, and up-to-date contact details to help us respond quickly. Attach any relevant files and allow within 24 to 48 hours for a full reply; including complete information reduces delays and speeds resolution.
Send us a message
Response Time
We aim to respond to support requests promptly. Most inquiries are answered within one business day. If your issue requires account checks, payment investigation, or third-party verification, it may take longer depending on complexity and available documentation. We’ll keep you updated by email or in-account messages and escalate urgent matters for faster handling where possible.
Feedback
We’d love to hear from you. If you have feedback, suggestions, or ideas to improve Winora, please share them - we review every message carefully and use your input to refine features, fix issues and improve the user experience. Your comments help shape product updates and site changes, so don’t hesitate to let us know what would make your experience better.