Responsible Gambling at Winora Casino

At Winora we take safer gambling seriously. Our priority is to help players enjoy their account in a controlled, informed way. This page explains the principles we follow, the tools available to help manage play, signs of risky behaviour to watch for, and where to find further help if you need it in Canada.

Player protection principles

We promote responsible play by offering practical controls, clear information and easy access to account settings. We encourage players to set personal limits, take regular breaks and only wager what they can afford to lose. Our approach is supportive and non-judgemental, designed to keep play safe and sustainable.

Activity-control tools

To help you manage activity on your account, we provide a range of controls that can be adjusted in your account settings or via our help centre. Typical options include deposit limits, loss limits, session reminders, temporary cooling-off periods and self-exclusion. Availability of each tool may vary by location.

Deposit and loss limits

You can set daily, weekly or monthly deposit limits to control how much you place into your account over time. Loss limits allow you to cap net losses for a chosen period. These settings are reversible only through the processes set out in your account controls, and some changes may include a short delay to help prevent impulsive adjustments.

Time limits and session controls

Session tools include automatic reminders after a set playing time and options to log out or take a short break. Cooling-off periods provide a temporary pause if you want to step away for a defined number of days. These features are designed to help you keep sessions within planned limits.

Self-exclusion and account closure

If you need a longer-term break, self-exclusion lets you lock your account for a chosen period. While excluded, you will not be able to access the account and promotional contact will be paused. If you later decide to resume play, follow the reinstatement steps in the help centre; this may include a verification process for your safety.

Recognizing problematic behaviour

Watch for signs such as chasing losses, spending more than intended, neglecting work or family, borrowing money to fund play, or feeling restless and preoccupied with gambling. If you notice these patterns in yourself or someone you care about, consider using limits or seeking support.

Practical tips to maintain control

Set a clear bankroll and stick to it, enable deposit and time limits, avoid chasing losses, schedule regular breaks, and never play with money you need for living expenses. Talk to someone you trust if gambling is affecting your day-to-day life.

Professional help and support

If gambling is causing harm, seek professional advice through local health services or dedicated gambling support in your area. Helplines and counselling services vary by province and territory. If you are in immediate danger or need urgent assistance, contact emergency services right away.

If you need help applying any of the tools on this page, please visit the help centre in your Winora account for step-by-step guidance and to manage your settings.