User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use Winora services. We take your privacy seriously and want to be clear about the kinds of data we handle, why we need it, and how you can manage your information. This page applies to account holders and visitors who interact with our online services from Canada.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal details such as your name, email address, date of birth, contact number and any identity documents you provide during verification processes. We use this information to manage your account and to meet compliance and security requirements where applicable.
Technical data
Technical data includes device information, browser type and version, IP address, operating system, and basic usage data. We collect this data automatically to operate, secure and improve our services, and to provide a consistent experience on desktop and mobile.
Transactional data
If you make payments or receive withdrawals we process transactional details such as payment method, transaction amounts and status, billing address and related correspondence. We retain transactional records to administer accounts and to comply with reporting or audit requirements.
How we use your information
We use personal and technical data to create and manage accounts, verify identity, process payments, respond to enquiries, maintain security and detect fraud. We also use aggregated and anonymized data for internal analysis and to improve features, navigation and performance. We do not use personal information for purposes beyond those disclosed without your consent.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect your information. Access to personal data is limited to authorised staff and contractors who need it to provide services. While we aim to protect data, no system can be guaranteed fully secure, so please take care when sharing sensitive information.
Cookies and tracking technologies
We use cookies and similar technologies to support site functionality, remember preferences, and collect analytics about how the site is used. Some cookies are essential for account login and security. You can control cookie settings through your browser; however, disabling certain cookies may affect functionality.
User rights
You have the right to request access to personal data we hold about you, to request correction of inaccurate information, and to request deletion where legally permitted. You may also object to certain processing activities and withdraw consent for direct marketing communications.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We will respond to verifiable requests and may ask for information to confirm your identity before fulfilling requests. Where we cannot comply, we will explain the reason.
Information sharing and third parties
We may share data with service providers who perform functions on our behalf, such as payment processors, fraud prevention, analytics and hosting. We require those providers to protect personal information and limit their use to the services they perform. We will not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted here with an updated effective date. Please review this page periodically to stay informed about how we handle personal information.